Account Manager
Shareability is a strategic brand consultancy and social content studio, specializing in social and influencer marketing. The magic is in our methods—we blend data, instinct, and storytelling to improve performance and deliver efficiencies. Through our deep insights and dynamic creative, we build brand awareness, inspire engagement, and drive action.
Based in Los Angeles, our company combines Hollywood storytelling with digital savvy to bring social content and influencer campaigns to life. YouTube, Google, Adobe, Match, and others, count on Shareability to support their business and marketing priorities.
Role
Shareability is looking for a highly motivated and organized Account Manager to contribute to the retention and strategic growth of client accounts. The ideal candidate brings a mix of structure, poise, and adaptability—someone who brings clarity to ambiguity, translates uncertainty into direction, and takes pride in well-run systems.
This role is accountable for the success of assigned clients, providing an outstanding client experience and consistent high-quality deliverables. They oversee daily client interactions and ensure every workstream stays on schedule and within scope through strong project management and hands-on support.
We value someone who is a strategic thinker, creative problem solver, careful planner and all-around team-player. Someone who can handle scope changes and pivots with ease — managing internal and external expectations.
Apply by sending your resume to hr@shareability.com with the subject line “Account Manager”.
The ideal candidate will…
Client Relationship Management
Serve as the primary day-to-day contact for assigned clients, fostering trust and building long-term partnerships
Act as a trusted advisor, managing expectations, addressing concerns, and resolving issues with professionalism and diplomacy
Develop a deep understanding of client strategies, brand identity, goals, and broader marketing efforts to ensure alignment and success
Resolve misaligned expectations or client dissatisfaction with a focus on maintaining trust and delivering results
Escalate significant scope changes or budget concerns to the full leadership team while providing well-thought-out solutions & recommended client communications
Help to identify opportunities to expand client accounts, working closely with leadership to craft proposals
Project Management and Execution
Act as the key liaison between clients, account leadership and internal working teams, resolving conflicts, maintaining stakeholder alignment, and driving clarity and progress
Lead across key project management responsibilities for assigned projects, including detailed planning and workback scheduling, execution, and tracking of deliverables - either personally or through oversight for supporting PMs & coordinators
Assign and clarify task prioritization for the internal team based on client needs and expectations
Facilitate project progress by organizing meetings, setting agendas, capturing notes and action items for internal and external distribution, delegating tasks, and disseminating key updates to stakeholders
Proactively identify potential risks or challenges to project delivery, timelines, or budgets, and develop contingency plans
Drive routing/approval processes and ensure deliverables meet both client and internal quality standards
Adjust workflows, process and documentation as needed to improve efficiency and scalability (e.g., Asana, Google Drive)
Support the Managing Director in overall budget management and spend tracking as needed
Is…
A superior communicator with high EQ, strong interpersonal skills and a history of working with a diverse range of audiences, both internal and external, including C-Suite
An excellent networker who loves building relationships
Well organized with strong time management skills
Detail-obsessed, while always keeping the “big picture” in view
Able to learn, optimize, and oversee end-to-end processes
A self-starter with the ability to multitask and pivot quickly in a fast-paced, deadline-driven environment, especially when there are multiple work streams and/or clients
A solutions-oriented problem solver with strong collaboration skills
Comfortable with providing direction autonomously and managing and motivating a project team—identifying the most productive way to work based on their individual strengths and weaknesses
Able to influence without relying on more senior leadership to do so
Has…
Tenacity, poise, confidence
6+ years related experience (ideally servicing client projects in a creative agency or production/studio environment)
Excellent interpersonal, verbal, and written communication skills both internally and with external clients
Experience using project management tools such as Asana, Trello, Basecamp, Wrike, or similar
Experience using Slack, Google Workspace, Microsoft Office, Keynote / Google Slides and macOS
Working knowledge of social media platforms, paid media, influencer marketing, and campaign metrics
Due to the high volume of submissions, we regrettably cannot respond to each applicant. Thank you for your interest in Shareability. You will be contacted if we see a good fit and want to meet.
*The salary range for this role is $90,000 to $115,000 annually. Starting salary will vary based on criteria such as location, experience, and qualifications.
EQUAL EMPLOYMENT OPPORTUNITY
Shareability strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, marital status, disability, medical condition, sexual orientation, or any other characteristic protected by state or federal law.
